01
Necessary account data
We process the contact and order information required to activate your service and provide customer support.
Active privacy policy Customer data protection Secure account handling
Transparent data protection
Privacy made clear and secure.
This Privacy Policy explains how TREX IPTV collects, uses, protects and manages information when you browse our website, purchase a subscription or contact customer support.
01 / PRIVACY OVERVIEW
The main points at a glance.
A quick summary of how information is collected and managed before reading the complete policy.
02
Technical performance data
Basic device and connection information may help us improve compatibility, security and service performance.
03
No unnecessary data selling
Personal information is not treated as an independent product for sale to unrelated advertising companies.
01
INTRODUCTION
About this Privacy Policy
TREX IPTV respects the privacy of visitors, customers and users who contact our support service.
This Privacy Policy describes how information may be collected, processed, stored and shared when you use our website, purchase a subscription, activate an account or contact us for assistance.
By accessing the website or submitting information, you acknowledge that your information may be handled according to this policy.
This policy applies to our website, order processing, subscription activation, account assistance and customer communications.
02
DATA COLLECTION
Information we may collect
The exact information collected depends on how you interact with the website and services.
Contact information
Name, email address, telephone number and messaging details submitted with an order or support request.
Order information
Selected subscription, transaction status, order reference and service activation information.
Account information
Subscription status, activation date, account identifiers and customer support history.
Technical information
Device type, browser, operating system, IP address and general diagnostic information.
Communications
Messages, feedback and information voluntarily shared with customer support.
Website usage
Visited pages, session activity, navigation actions and general website performance data.
03
PURPOSE
How information is used
Information may be used where necessary to provide the service, protect the platform and improve the customer experience.
01
Process orders Confirm purchases, activate subscriptions and maintain transaction records.
02
Provide support Respond to activation, billing, device and playback questions.
03
Protect accounts Detect suspicious activity and reduce fraudulent or abusive use.
04
Improve performance Identify technical problems and improve website compatibility.
05
Send service messages Deliver account, payment, activation and policy notices.
06
Meet legal obligations Retain records or respond to legally valid requests where required.
04
DATA SHARING
When information may be shared
Information may be shared only where reasonably necessary for secure payment processing, service operation, support or legal compliance.
01 Payment providers
For processing transactions, payment confirmation and fraud prevention.
02 Hosting providers
For website infrastructure, security and technical availability.
03 Support providers
Where assistance is required to resolve a customer request.
04 Legal authorities
When disclosure is legally required or necessary to protect rights.
IMPORTANT
TREX IPTV does not treat personal information as an independent product for sale to unrelated advertising companies.
05
COOKIES
Cookies and similar technologies
Cookies are small files that help websites remember essential session information, preferences and technical activity.
06
PROTECTION
Security and data retention
Information is retained only for as long as reasonably necessary for service delivery, accounting, fraud prevention, dispute resolution and applicable legal obligations.
Protected access
01
Restricted access Personal information is available only where access is necessary.
02
Secure infrastructure Reasonable technical and organizational safeguards are used.
03
Controlled retention Information is reviewed and removed when no longer needed.
No online system can be guaranteed to be completely secure. Users should protect their login details and avoid sharing access information with unauthorized persons.
07
YOUR CONTROL
Your privacy rights
Depending on your location and applicable law, you may have certain rights concerning your personal information.
A Access
Request information associated with your account.
B Correction
Ask us to update inaccurate or incomplete information.
C Deletion
Request deletion where information is no longer required.
D Restriction
Request limited processing in appropriate circumstances.
E Objection
Object to certain processing where applicable.
F Withdrawal
Withdraw permission where processing depends on consent.
DATA REQUEST
Start request Submit a privacy request.
Account verification may be required before completing a request.
08
AGE REQUIREMENTS
Children and minors
TREX IPTV services are not intentionally designed to collect personal information directly from children without appropriate authorization.
A parent or guardian who believes a minor submitted personal information without permission may contact us so the information can be reviewed.
AGE NOTICE
Adult authorization may be required.
Orders and payment activity should be completed by an authorized adult.
09
POLICY CHANGES
Updates to this policy
This Privacy Policy may be updated to reflect changes in our website, services, security practices or legal requirements.
The updated version becomes effective when published on this page. The date displayed at the top identifies the latest revision.
VERSION Privacy Policy 2.0
UPDATED July 18, 2026
STATUS Active
10
CONTACT
Questions about your privacy?
Contact TREX IPTV to ask a privacy question, correct account information or submit a data-related request.
PRIVACY SUPPORT ONLINE
Talk to our support team.
Include your order reference or account email and describe your request clearly. Never send your password or complete payment details.